Total Service: Dispatching Return to Total Service Main Page Accounts Receivable | Dispatching | Inventory | Job Costing Accounts Payable | General Ledger | Payroll | Sales + Estimating Dispatching Automated Integration recognizes that dispatching your service calls and managing your technicians is an integral part of running a profitable business. The Dispatching Module of Total Service includes our innovative electronic schedule board. Completely integrated with Microsoft MapPoint, the dispatch board allows you to find the nearest worker to any call and vice versa. You can also wirelessly text message the detailed ticket information to your technicians. By utilizing these features your technicians cut down their drive time making them more productive. Electronic Schedule Board The electronic schedule board uses full drag and drop technology, allowing the dispatcher to simply drag calls from the unassigned list onto the schedule board. By clicking one button, this information can be text messaged to the appropriate technician. You can view multiple workers over a multi-day period. And changing appointments has never been easier, simply slide the call from one time slot to another. Map View Total Service provides the dispatcher and technician with turn-by-turn directions from any point. These steps can be text messaged to any wireless phone or pager with the detailed call information. Additionally, the map view provides the dispatcher with a visual of the calls scheduled for the day and the positions of the technicians so they can dispatch the calls in a logical manner. Units Total Service tracks detailed information about every unit you install, service and repair. You have an unlimited number of custom fields to enter data and can filter by that information at any given time. Service appointments can be scheduled at the account level or for each piece of equipment. You can even automatically schedule periodic load or safety tests for the units.

Resolve Tickets After a call has been completed, the technician's resolution, materials used, his hours, mileage and reimbursable expenses are entered on this screen. At this point in time, all expenses incurred on this ticket are job costed, including labor and materials. You do not have to run payroll in Total Service to accurately job cost tickets. After resolving the ticket, you can immediately turn it into an AR invoice, billing for the time, materials and expenses on the ticket, as well as any items procured through Purchase Orders and AP Invoices. Additional Features There are many additional dispatching features available in Total Service, including: Electronic schedule board Integration with Microsoft MapPoint Wireless text messaging of tickets Resolve and Invoice tickets immediately Automatically generate preventive maintenance tickets View call statistics for any period of time Manage your human resources Track technician location Manage and track detailed information about units Create custom unit templates that characterize types of equipment Apply these templates to units and populate the custom fields Track and schedule required load and safety tests Manage Routes Create Custom Call Codes and Resolution Codes

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