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Total Service 9.0 Known Issues


Effective January 15, 2010 - This patch should be installed on ALL workstations.


The following is a listing of all known issues that have been addressed in the Total Service 9.0 Service Pack:

Screen Description  Date
Resolve Ticket Addressed RTE in the resolve ticket screen when resolving tickets without an assigned mechanic. 01/15/2010
Payroll Deduction Added Payroll Deduction Mass Update features. 01/12/2010
Vendor Terms Added "Net 20 Days" and "Net 25 Days" terms. 01/12/2010
2010 Payroll Tax Tables DC/MO The 2010 DC and MO payroll tax updates are available by downloading and installing the latest patch. OH and NM tax tables did not change this year. 12/30/2009
2010 Payroll Tax Tables US/KY/NC/OK The 2010 US Federal Payroll Tax updates and the 2010 KY, NC and OK payroll tax updates are available by downloading and installing the latest patch. 12/21/2009
2010 Payroll Tax Tables US States/Cananda

The 2010 STATE payroll tax tables are available by downloading and installing the latest patch. Please read the Payroll Closeout white paper before installing this update. The US FEDERAL GOVERNMENT and the following states are excluded from this download because they have not been released by the government as of 12/17/2009: KY, DC, MO, NM, NC, OH, OK, UT. US Customers may want to wait until the Federal Taxes have been released.

12/17/2009
Purchase Orders The "net due on 10th" vendor terms did not calculate the 2010 due date if the invoice was generated after 12/10/09. 12/17/2009
Safety Tests The delete button on the setup safety tests screen did not function. 12/17/2009
CA Payroll Taxes Updated CA Payroll taxes effective 11/1/2009. 10/29/2009
Completed Tickets Signature on tickets is refreshed when moving from ticket to ticket. 09/10/2009
POs Error when trying to select phase prior to selecting job. 09/10/2009
Jobs Update Budgetted Revenue on Maintenance jobs when Contract price is changed. 09/10/2009
Quotes Error message when filtering for PO# in quotes. 08/10/2009
Quotes Error message when entering multiple decimal places in quantity. 08/10/2009
POs Error message when tabbing past description field. 08/10/2009
Recurring AP Invoices Error message when processing recurring job specific AP Invoices. 07/30/2009
Payroll Wage Cap Report Payroll Wage cap report did not include YTD for partial year payroll. 07/30/2009
Digital Dashboard # of Tickets value on the digital dashboard now includes scheduled and unscheduled tickets. 07/30/2009
CT State Tax Set the state deduction to 5 for tax exempt employees. 07/30/2009
Void Check Error message when voiding checks in current period that pay multiple invoices. 07/08/2009
Quotes Error message when filtering by Source in the quotes screen. 06/23/2009
Units Saved "Filter and Sorts" included in FNS Scheme listing. 06/09/2009
Things to Do Create "Thing to Do" for "ALL" users. 06/09/2009
Direct Deposit Modification to the direct deposit to multiple bank accounts function. 06/01/2009
Process Contracts Invoice date and posting date descriptions were reversed. 06/01/2009
Reports Multiple filter separated by commas will pass through to Crystal Reports. 06/01/2009
Dispatch Board Icons will appear when you change the status of the ticket. 05/26/2009
Dispatch Board View the Ticket Custom fields for prospects. 05/26/2009
AR Aging as of Date Bank adjustments made directly to AR Accounts were not included in the AR Aging as of Date report. 05/07/2009
AZ Withholding Arizona withholding tax tables have been updated per the May 1st tax publication. 04/23/2009
Dispatch Board Enabled quotes link on dispatch board. 04/23/2009
Leads Error when selecting an account using the F3 button. 04/23/2009
Mileage Phase on Completed Ticket Mileage phase saved as 1 if mileage was the only extra expense on a completed ticket. 04/10/2009
AR Invoice Mechanic was not saved it if was the first mechanic in the drop down list. 04/10/2009
$0 AP Invoice Enabled function to close $0 AP Invoice. 04/10/2009
Safety Test Error when resolving safety test ticket without a defined safety test category. 04/10/2009
Units Error when scrolling through units under accounts if your cursor is on the safety test tab. 04/10/2009
Safety Tests Added pending status. 03/26/2009
Dispatch Board The scheduled time field will not clear when changing from a "client" to a "new customer". 03/26/2009
Comparative Report Added the print icon to the comparative report. 03/26/2009
Purchase Orders Using the "Reserve PO" function duplicated the PO. 03/26/2009
Resolve Ticket Detailed travel time fields added. This feature can be turned on in the control panel under the Dispatching tab. 03/12/2009
Resolve Ticket Error when saving a ticket with 0 quantity on then inventory item. 03/12/2009
Vehicles Error when replicating a vehicle. 03/12/2009
Editing AR Invoice When editing some AR Invoices, the customer and account balance would not update properly. You may also receive a "Varchar" error when editing the invoice. If you find this has occurred with one of your customers, you may run a full verify on the database to recalculate the balances. If you'd prefer to run a shorter AR Verify, rather than the full verify, please download it here: ARVerify Run this program once from any workstation. 03/10/2009
2009 Federal Taxes Updated Federal Tax brackets to comply with the Federal Stimulus Tax Credit. (Both US and Canada) 03/10/2009
Resolve Ticket User was not able to select a different phase under the "extra expenses". 03/10/2009
Job Specific Wages Job specific wage categories would not appear on the completed tickets screen. 03/03/2009
Item Ledger Error when opening an AP Item line item on the inventory ledger. 03/03/2009
Digital Dashboard This screen is now driven by the view "Financial Statements" permission. 03/02/2009
Process Payroll Forces user to save on exit. 03/02/2009
Cost Center Report Error message when generating a cost center report. 02/20/2009
Zip Codes Error message when using the new automatic zip code feature. 02/20/2009
Things To Do Error message when adding a new thing to do. 02/20/2009
Estimates Error message when selecting a new account with additional contacts. 02/11/2009
Dispatch Board Could not create a ticket for a "New Customer". 02/11/2009
Inventory Scrolling between inventory items after updating the part number returned an error message. 02/06/2009
Resolve Ticket The "Create Follow-up Ticket" function returned an error message. 02/06/2009
Add/Edit Accounts The sales tax and use tax regions could not be selected. 01/29/2009
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