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Total Service 8.0 Known Issues


Effective January 6, 2009 - This patch should be installed on ALL workstations.


The following is a listing of all known issues that have been addressed in the Total Service 8.0 Service Pack:

Screen Description  Date
2009 Payroll Tax Tables CT/MO The 2009 updated MO and CT payroll tax tables are available by downloading and installing the latest patch. The VA tax tables will not be updated for 2009. 01/06/2009
2009 US Tax Tables FINAL The 2009 federal taxes have been updated. The 12/19/08 patch had the draft version of the US federal payroll taxes. The 12/26/08 patch has the FINAL Version of US Tax Tables. They are different. 12/26/2008
2009 Payroll Tax Tables US/Cananda The 2009 payroll tax tables are available by downloading and installing the latest patch. Please read the Payroll Closeout white paper before installing this update. The following states are excluded from this download because they have not been released by the state government as of 12/17/2008: CT, MO, VA. 12/17/2008
Safety Tests Users may select a default level, category and additional description on the Setup Safety Tests screen. These defaults will be used when the safety tests are scheduled/processed. 02/19/2008
2008 Payroll Tax Tables CT The 2008 updated CT payroll tax tables are available by downloading and installing the latest patch. IL and NJ have not updated the tax tables for 2008. 01/29/2008
Inventory Adjustments A new inventory adjustment import function was added to the Tools Menu in the Inventory Adjustments screen. 01/29/2008
Completed Tickets Permission A permission message box that a user received upon opening the completed tickets screen was removed. Additionally, tickets for crews were not appearing in the completed tickets screen. 01/07/2008
2008 Payroll Tax Tables MD/MO The 2008 updated MD and MO payroll tax tables are available by downloading and installing the latest patch. The following states are excluded from this download because they have not been released by the state government as of 1/02/2008: CT, IL, NJ. 01/02/2008
2008 Payroll Tax Tables MD/MA The 2008 updated MD and MA payroll tax tables are available by downloading and installing the latest patch. The following states are excluded from this download because they have not been released by the state government as of 12/30/2007: CT, IL, MO, NJ. 12/30/2007
2008 Payroll Tax Tables US/Cananda The 2008 payroll tax tables are available by downloading and installing the latest patch. Please read the Payroll Closeout white paper before installing this update. The following states are excluded from this download because they have not been released by the state government as of 12/20/2007: CT, IL, MA, MO, NJ. 12/20/2007
GL Adjustments A "reversing entries" function has been added to the GL Adjustments screen. 12/04/2007
Email on Save An "Email on Save" button has been added to the Invoices and Resolve Ticket screen. If this box is checked, the invoice or ticket will automatically be emailed to the account and the technician. 12/04/2007
Inventory Last Cost A new field has been added to the control panel so a user can select if they want to use the Last Cost or Average Cost method for %Markup pricing on quotes and invoices. If Last Cost is selected, Total Service will use Last cost of an item when marking an item up on quotes and invoices. Total Service will continue to use average cost when expensing the item to the job. 12/04/2007
Posting Method A default Job Posting Method has been added to the job templates screen. 12/04/2007
Accounts Five additional custom fields have been added. 11/09/2007
Jobs Five additional custom fields have been added. 10/31/2007
Flat Rates An issue with resaving a completed ticket with flat rate tasks multiple times in a row has been resolved. 10/19/2007
Michigan State Payroll Tax Michigan State Payroll Tax increased to 4.35%. 10/01/2007
Violations Added a filter for Zones. 09/13/2007
AR Invoice A new 'Invoice Date' field has been added to the AR Invoice screen. 08/08/2007
Estimating A number of new fields have been added to the estimating screen. 08/08/2007
Route Verify The route verify function in the Human Resources screen had erroneously added a budgeted material expense to the maintenance jobs. This has been removed from the route verify function. 08/08/2007
Completed Tickets A filter for Job Type has been added to the completed tickets screen. 08/08/2007
Resolve Tickets The resolution will not be overwritten by the flat rate description when the user selects a flat rate for the first time. 08/08/2007
Manual Impound Users can now select a new GL account from the Manual Impound screen. 05/31/2007
Convert Prospect Total Service would freeze when converting a prospect into an account from the resolve ticket screen if the user was running an SQL Server 2005 database engine. This issue has been addressed. 05/31/2007
Unapply Accounts A new utility has been added to the accounts screen that will allow a user to unapply all invoices and deposits for a particular account. This utility is found under the File-Utilities-Unapply menu option in the Editing Account screen. 05/18/2007
Invoices The text will now wrap on the invoice line item descriptions. 05/18/2007
Printing Total Service will no longer prompt for the printer when printing documents. If you need to change the printer, you can select the preview option. The confirm printer dialogue box will still appear. 05/04/2007
Job Closed Message Users sometimes received a message about a job being closed when editing an AR Invoice, even if the job is currently open. 05/04/2007
Void AP Checks Users can now void checks in the current period that were cut for AP Invoices with Use Tax on them. 05/04/2007
NSPG Flat Rate Integration The NSPG Flat Rate integration was modified. Account IDs are imported as they are entered in NSPG. They are no longer padded with 0's and dashese. 03/20/2007
AP Aging As Of Date The AP Aging as of Date reports were enhanced. 03/20/2007
PO Terms A default PO Terms was added to the control panel. 03/20/2007
Dispatch Board Users can now create jobs on the fly from the dispatch board. 03/20/2007
Purchase Orders Users were able to change the PO# unintentionally. 03/20/2007
Unit Classifications The unit classifications screen froze when opening. 03/20/2007
Minimizing TS A RTE that occurred when minimizing TS has been fixed. 02/27/2007
Quick Filters Quick Filters can now be passed through to the reports. 02/14/2007
Collections An issue with printing the current customer's statement when sorting by ID or Tag was addressed. 02/14/2007
PM Contracts A 10 week scheduling frequency has been added. 02/14/2007
GL Ledger An Overflow RTE has been fixed. This error occurs when users open an AP Invoice item with a very long integer in the reference number field. 02/14/2007
Period Closeout The u ser end date is not updated when using the period closeout function. 02/05/2007
Reserve PO Issues with the "Reserve PO" function in the Add New PO Screen have been addressed. 02/05/2007
Time Card Input The employee name is saved in the job results line items. 02/05/2007
Tech Support Request The email technical support request error message was addressed. 01/23/2007
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