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Total Service 6.0 Known Issues


Effective January 18, 2006


The following is a listing of all known issues that have been addressed in the Total Service 6.0 Service Pack:

Screen Description  Date
AR invoice
Run Time Error corrected when editing and resaving a job costed AR invoice.
01/18/2006
Bank Reconciliation
Run Time Error corrected when logging in to the bank reconciliation screen in 2006.
01/04/2006
2006 Federal Payroll Tax Correction
The federal income tax deduction for a single or head of household employee with a taxable income less than $32,000 was too high. The formula has been corrected in this patch.
01/03/2006
2006 Canadian Payroll Tax Tables The 2006 Canadian payroll tax tables are available by downloading and installing the latest patch. 01/03/2006
2006 Payroll Tax Tables US Only The 2006 payroll tax tables are available by downloading and installing the latest patch. Please read the Payroll Closeout white paper before installing this update. Please Note: This is the last year for Total Service 6.0 tax table updates. You must upgrade to the most current version of Total Service prior to January 2007. 12/20/2005
2005 Payroll Tax Tables The 2005 payroll tax tables are available by downloading and installing the latest patch. Please read the Payroll Closeout white paper before installing this update. 12/20/2004
Reprint PO User received a run-time error when reprinting partially received POs using the Print on Save button. 11/04/2004
Inventory Adjustment There was a bug in the add new inventory adjustment screen that allowed a user to create an incorrect adjustment if they typed in decimals places in the new quantity on hand. 11/04/2004
Inventory % Markup A new switch has been added to the Control Panel under the dispatch tab that will allow a user to default to inventory percentage markup when invoicing from completed tickets. 07/29/2004
Job Cost Inventory Only A new switch has been added to the Control Panel under the general tab that will allow a user to turn off inventory GL accounts. Users can manually add costs to inventory items and show inventory items used on the ticket for job costing purposes but inventory quantities will not be depleted and the general ledger will not be affected. 07/29/2004
Customer Refund The AR invoice was not marked as closed after issuing a refund to a customer. 07/29/2004
PATCH WARNING In May we combined the patch for the original Total Service 6.0 (most users have this version) with the Windows 2003 Server version. A few original users have found that after installing the patch it has not updated the software build date. If this is the case, please contact Automated Integration for a new installation disk dated May 2004. 07/06/2004
Routes/Human Resources The verify routine has been modified as follows: The Number of Units associated with a particular route is calculated by summarizing the total number of units at all locations on maintenance for that route. Additionally, the calculations used in the Human Resources screen also reflect these changes. 07/06/2004
Labor Costs Labor costs were not accrued on jobs for new customers created by converting a prospect on the resolve ticket screen. 07/06/2004
Deferred Income Contracts The deferred income functions have been modified to accomodate centralized and combined invoices. 07/06/2004
Canadian Invoices A bug existed when voiding Canadian invoices that were PST tax exempt but GST taxable. 06/18/2004
Canadian Tax Tables Tax Tables have been updated per July 1, 2004 revisions. 06/18/2004
PM Contracts Closed PM contracts were reopened when an account was edited. 06/14/2004
Invoice AP Items are closed when you invoice for them from a ticket only if the invoice is saved. Otherwise the items will remain open. 06/14/2004
Customer Internet Access Services are now available to allow your customers access to their service history and invoices. Please see our home page under mobile applications for more information. 05/25/2004
To Do's To Do's automatically appear on startup for users. You can now turn this off by logging in to the control panel as each user and unchecking the To Do's on Startup check box. 05/25/2004
Completed Tickets The expense phase selected for the materials is referenced under the Other Expenses section when reloading a completed ticket. 05/12/2004
Date Format French Canadian date format supported (YYYY/MM/DD) 05/12/2004
Invoice AP Items are closed when you invoice for them on a ticket. Reversing change made on 3/3/04 because users preferred the original method. 04/16/2004
Jobs 15 custom fields added to job maintenance 03/29/2004
Certified Payroll End date specified in job results screen not included in report 03/29/2004
AR/AP Aging As of Date Partial Payment applications are really for partial payments. 03/03/2004
Invoice AP Items are not closed when you invoice for them on a ticket. 03/03/2004
Use Tax 4 decimals places added to use tax field when editing an AP Invoice 02/03/2004
Quotes Modifications to Quotes screen 02/03/2004
Flat Rates Cannot reimport Service Doctors flat rate files 02/03/2004
Year End Closeout Run Time Error when closing out Year 02/03/2004
Write-Offs A bug that allowed a user to create a one-sided entry when writing off an amount was fixed. This bug did not occur every time a user wrote off an amount. If your GL is out of balance due to a write-off please contact AI for a customized fix. 02/03/2004
Tax Tables Arizona State Tax Tables updated for 2004 02/03/2004
Tax Tables Montana State Tax Tables updated for 2004 01/12/2004
Wage Categories User can mass update wage categories 12/29/2003
Tax Tables Tax Tables updated for 2004 12/29/2003
Quotes User can create quotes similar to AR Invoices and convert them to tickets and AR Invoices. This is available under the Sales module. 12/01/2003
Wage Categories User can make wage categories inactive 12/01/2003
On Closing Jobs When you resave AP Invoices for On-Closing Jobs the original GL Account will appear in the line item, not the WIP Account.   11/12/2003
Transfer Items Ability to transfer multiple inventory items at one time. 11/12/2003
Process Contracts Ability to process range of accounts. 11/12/2003
Vehicles Five new custom fields 10/30/2003
Vendors Five new custom fields 10/30/2003
POs View four decimal places in price field 10/29/2003
Apply Payments Navigate through customers without returning to first in list 10/29/2003
Inventory Transfer quantities up to 99,999 10/29/2003
AR Invoice Tabbing issues resolved 10/29/2003
AR Invoice User can override sales tax rate 10/09/2003
Dispatch Minor modifications to dispatch board  09/29/2003
Deposit Occasionally receive RTE when saving long deposit  09/26/2003
Flat Rates Flat rate doesn't save when editing completed ticket   09/26/2003
Dispatch Contract type shown in scope of work 08/15/2003
Flat Rates RTE when opening NSPG flat rates 08/15/2003
WIP Billing User may enter percentage complete at the WIP Billing screen 07/31/2003
POs User may access other screens while entering POs 07/31/2003
Main Menu User may hide Main Menu 07/31/2003
Tax Tables Updated CT tax tables effective July 1, 2003 07/31/2003
Process Contracts Centralized bills do not get generated 07/22/2003
Inventory Adjustment When zeroing out quantity, creates debit instead of credit entry 07/17/2003
Payroll Process Manual entry of hours easier to use 07/14/2003
941 Gross wages include 401K deductions 07/14/2003
Trial Balance Current Earnings GL Account listed 07/02/2003
Wage Categories RTE when open wage categories 07/02/2003
Tax Tables Updated NYS, NYC and Yonkers tax tables effective July 1, 2003. 06/27/2003
Process Contracts When using combined billing for multiple maintenance contracts, $0 invoices are generated. 06/27/2003
AR Invoice Discount column added to AR Invoice.  Activate this feature in the control panel. 06/27/2003
Accounts Cannot type % Markup into new accounts 06/27/2003
Estimates RTE when typing characters in estimate line items 06/20/2003
Units RTE when adding Safety Tests to Units 06/20/2003
Employees RTE when changing office employee to field employee 06/20/2003
AP Invoice Cannot select the warehouse after entering inventory item 06/20/2003
WIP Billing Retainage now calculated on Stored Materials 06/13/2003
Unavailability Unavailability Report Added 06/13/2003
Bank Adjustment RTE when entering bank adjustment with multiple AR lines 06/13/2003
Sentinel Backup - RTE 52- File Not Found 06/06/2003
AR Invoice RTE when billing multiple tickets on one line 06/06/2003
WIP Billing Bill Using Percent Complete is miscalculating Total Billed 06/06/2003
Process Contracts RTE-13 - Type Mismatch when processing June contracts 06/02/2003
Dispatching RTE When printing dispatching reports filtered by Mechanic 06/02/2003
May 2003 Tax Tables Tax tables have been modified to reflect the Federal tax cuts passed in May 2003 05/30/2003
Verify/Total Sentinel Job Results on Summary Listing are Inaccurate after running a verify 05/30/2003
Job Results Job Results on Summary Listing are Inaccurate after running a verify 05/30/2003
AR Invoice % Markup on inventory items is always 0 05/27/2003
Magnetic Filing NYS-45-MN Magnetic Filing 05/27/2003
Post On Closing Removed Post on Closing Functionality.  The Close Job feature functions the same as it did in TS5.0 and TE4.1  05/15/2003
Invoice Ticket PO dollar values were not added when invoicing from Completed Ticket 05/15/2003
All Added French Canadian and UK Compatibility 05/07/2003
Inventory Cannot save new part numbers 05/07/2003
Dispatch Screen Does not save Default Screen Options when exit screen 05/07/2003
Estimates Cannot print Estimate Reports 05/07/2003
Dispatch Screen The filter and sort utility always includes open tickets 05/07/2003
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