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Support
Downloads and Service Packs
These downloads contain all of the enhancements
and fixes that were included in previous
service packs, as well as all of the new
enhancements. You do not need to have any
previous service packs installed; you only
need to be a registered software user.
TOTAL
SERVICE INSTRUCTIONS
To install the Total Service\Total
Elevator service packs, download the
file to your hard drive and double-click
on the executable file. Install the service
pack on all workstations running Total
Service or Total Elevator AND on the
server (Total Service 6.0 only) in order
to update Total Sentinel.
TOTAL
DISPATCHER INSTRUCTIONS
To
install the Total Dispatcher service
pack, download the file to your C:\Program
Files\Automated Integration\Total Dispatcher
2.0 folder and replace the existing Dispatch.exe
file. If you are upgrading an install dated prior to June 13, 2006, you will need to uninstall Total Dispatcher and reinstall the full version: Total Dispatcher 2.0 Full Version.
Total
Service User Group
Come join the Total Service User Group. You'll
have access to comments and suggestions made
by other Total Service users and you will
also be able to add your own input. Membership
in the Total Service User Group is by application
only; please e-mail us at support@automatedintegration.com to
request an application.
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 | | | Training
Online training is an efficient way to receive
live, one-on-one training over the Internet.
You have the ability to see the instructor's
desktop and take control of it, right from
your office. While viewing the instructor's
presentation, you will also be conferenced
via telephone with the instructor - who can
then answer any questions you may have.
Or have one of our qualified instructors
come to your office and train your staff.
The on-site training program is another great
way to get started - having an expert with
you, in your office. We offer three and five
day on-site training packages which can cover
everything from specific program functionality
to a total application overview. With on-site
training, you can learn how to best tailor
the software to your specific needs.
Training is a great way to enhance your existing
knowledge of the software, learn new features
you might not be aware of, and maximize your
investment in Total Service. Contact us toll
free at (877) 538-6825 to schedule your training
session today!
Technical Support Policy
Linked below is the official Automated Integration, Inc. Technical Support Policy (TSP) for the Total Service program. This TSP covers all versions of the Total Service program and is applicable to all Automated Integration, Inc. customers. This support policy includes all Automated Integration, Inc. products (including Total Sentinel and Total Consolidator).
Automated Integration Technical Support Policy
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